Top Tips for Retaining the Best Talent

How do you get performance improvement from your most important asset - your people? It lies in the alignment of four things:

  • Communication - is it absolutely clear what is being asked and why?
  • Education - do your people have the requisite skills and competencies?
  • Measurement - are there clear goals and evidence of progress towards them?
  • Reward - how will success be recognised?

Communication
If managers are responsible for directing resource and effort to achieve corporate aims, they should clearly and persuasively explain to individuals what is required and expected of them, and how their role fits into the 'big picture'. A common complaint made by staff is that they are neither told nor consulted enough, so this is an issue worth addressing - and being seen to do so.

Education
Modern-day positive psychology grew up in a sales environment, with performance measured against targets and rewarded accordingly. However, by the time the sales numbers actually came in, it was generally too late to do much about them. There was therefore increasing interest in the quality of the sales process - the means as well as the ends - so that management could intervene while work was still in progress if it saw constructive opportunities to do so.

Measurement
You can't succeed if you don't know what you are being asked to achieve. And you can't celebrate (vital for motivation) unless you know when you've scored - which could be getting through the door, gaining commitment, taking the order, signing the contract, launching the product, completing the report etc. Reaching an important milestone should be measured, acknowledged and rewarded accordingly.

Reward
Reward needs to be applied within a consistent framework, commensurate with the achievement, include an element of choice and be delivered with a little creative flair and imagination. However, it's not just the value of a reward that matters it is the way it is presented and the associated recognition.

SOURCE:  Grass Roots Consultancy

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